I need some technical help! Someone has incompetently hijacked my Mum's PC and I'm not sure how to fix it and prevent it happening again.
I've spent most of this evening using logmein trying to de-hack my Mum's computer.
It looks like the daughter of the guy who does her PC support installed a remote desktop program on her laptop when he had it in his home-office setting it up for her.
My Mum said weird things were happening on it and I just thought it was her - she's 70, newish to computers, and ... well .. you know. But then weird things started happening: running out of broadband bandwidth while she was on holiday, her bookmarks disappearing and being replaced with others, strange names in browser dropdown boxes.
When one of the names in the dropdown had the same surname as her PC support guy, she figured it out.
She called her support guy and he took it away but it's still happening: I just found stuff in her history that definitely isn't my Mums. I have their email (from looking in the Chrome browser history) for instance.
I found a chrome app installed called thinrdp and uninstalled it from chrome. I also removed Chrome's Remote Desktop and changed the logmein passcode. I'm worried that's not enough.
So this is (understandably) freaking out my Mum.
And, I'm flummoxed: how could I have prevented this? how can I be sure I've fixed it?
I'm stuck .. any hints?